How to Troubleshoot Icemaker Issues

If your refrigerator has recently been installed, please wait 24 hours for the unit to stabilize and begin ice production. Once ice production begins, it can take up to 48 hours to fill the ice bucket. If more than 48 hours have passed and ice production has not begun, please check on the following items.

Try to dispense water. If water is not dispensed, please read the Water Does Not Work article.
If water is dispensed, open the freezer door and pull out the ice bucket. Some models may require you to remove the freezer top shelf before removing the bucket. Identify the ice maker in the top back of the freezer compartment.

Check that the ice maker switch is in the ON position. The green light should appear under the switch when the ice maker is on. Next, make sure that the ice maker connector is properly plugged in. Finally, check that the ice maker paddle is free.

This paddle regulates ice production by sensing the ice level. If the ice maker was turned off, not plugged in, or the paddle was not free to move, please adjust in wait 24 hours for the first batches of ice. If all of these items were found to be okay, perform the Icemaker Diagnostic Test. Turn the ice maker off, wait 15 seconds, then turn it back on.
Press the paddle 3 times – this will begin the diagnostic test.

For your safety, please do not touch the ice maker during this time. In 3 minutes, you should see the rake inside the ice maker turn 360 degrees. At the end of 3 minutes, the ice maker mold should fill with water.

If during the diagnostic test the ice maker rake did not move or water did not fill the mold, please call for an icemaker replacement.

How to Troubleshoot Icemaker Issues

If your refrigerator has recently been installed, please wait 24 hours for the unit to stabilize and begin ice production. If all of
Once ice production begins, it can take up to 48 hours to fill the ice bucket. If more than 48 hours have passed and ice production has not begun, please check on the following items.

Try to dispense water. Try to dispense water
If water is not dispensed, please read the Water Does Not Work article. If water is dispensed, open the freezer door and pull out the ice bucket.

Some models may require you to remove the freezer top shelf before removing the bucket. Identify the ice maker in the top back of the freezer compartment. Check that the ice maker switch is in the ON position.

The green light should appear under the switch when the ice maker is on. Next, make sure that the ice maker connector is properly plugged in. Finally, check that the ice maker paddle is free. This paddle regulates ice production by sensing the ice level.

If the ice maker was turned off, not plugged in, or the paddle was not free to move, please adjust in wait 24 hours for the first batches of ice. If all of these items were found to be okay, perform the Icemaker Diagnostic Test.

the first batches of ice

Turn the ice maker off, wait 15 seconds, then turn it back on.

Press the paddle 3 times – this will begin the diagnostic test.
For your safety, please do not touch the ice maker during this time. In 3 minutes, you should see the rake inside the ice maker turn 360 degrees. At the end of 3 minutes, the ice maker mold should fill with water.

If during the diagnostic test the ice maker rake did not move or water did not fill the mold, please call for an icemaker replacement.

How to Troubleshoot Icemaker Issues

If your refrigerator has recently been installed, please wait 24 hours for the unit to stabilize and begin ice production. Once ice production begins, it can take up to 48 hours to fill the ice bucket. If more than 48 hours have passed and ice production has not begun, please check on the following items. Try to dispense water.

If water is not dispensed, please read the Water Does Not Work article. If water is dispensed, open the freezer door and pull out the ice bucket. Some models may require you to remove the freezer top shelf before removing the bucket.

Identify the ice maker in the top back of the freezer compartment. Check that the ice maker switch is in the ON position. The green light should appear under the switch when the ice maker is on.

Next, make sure that the ice maker connector is properly plugged in. Finally, check that the ice maker paddle is free. This paddle regulates ice production by sensing the ice level.

If the ice maker was turned off, not plugged in, or the paddle was not free to move, please adjust in wait 24 hours for the first batches of ice. If all of these items were found to be okay, perform the Icemaker Diagnostic Test. Turn the ice maker off, wait 15 seconds, then turn it back on. Press the paddle 3 times – this will begin the diagnostic test.

For your safety, please do not touch the ice maker during this time. In 3 minutes, you should see the rake inside the ice maker turn 360 degrees. At the end of 3 minutes, the ice maker mold should fill with water.

If during the diagnostic test the ice maker rake did not move or water did not fill the mold, please call for an icemaker replacement.

How to Troubleshoot Icemaker Issues

If your refrigerator has recently been installed, please wait 24 hours for the unit to stabilize and begin ice production. Once ice production begins, it can take up to 48 hours to fill the ice bucket. If more than 48 hours have passed and ice production has not begun, please check on the following items. Try to dispense water.

If water is not dispensed, please read the Water Does Not Work article. If water is dispensed, open the freezer door and pull out the ice bucket. Some models may require you to remove the freezer top shelf before removing the bucket.

Identify the ice maker in the top back of the freezer compartment. Check that the ice maker switch is in the ON position. The green light should appear under the switch when the ice maker is on. Next, make sure that the ice maker connector is properly plugged in.

Finally, check that the ice maker paddle is free. This paddle regulates ice production by sensing the ice level. If the ice maker was turned off, not plugged in, or the paddle was not free to move, please adjust in wait 24 hours for the first batches of ice. If all of these items were found to be okay, perform the Icemaker Diagnostic Test. Turn the ice maker off, wait 15 seconds, then turn it back on.

Press the paddle 3 times – this will begin the diagnostic test. For your safety, please do not touch the ice maker during this time. In 3 minutes, you should see the rake inside the ice maker turn 360 degrees.

At the end of 3 minutes, the ice maker mold should fill with water. If during the diagnostic test the ice maker rake did not move or water did not fill the mold, please call for an icemaker replacement.

How to Troubleshoot Icemaker Issues

If your refrigerator has recently been installed, please wait 24 hours for the unit to stabilize and begin ice production. Once ice production begins, it can take up to 48 hours to fill the ice bucket. If more than 48 hours have passed and ice production has not begun, please check on the following items. Try to dispense water.

If water is not dispensed, please read the Water Does Not Work article. If water is dispensed, open the freezer door and pull out the ice bucket.
Some models may require you to remove the freezer top shelf before removing the bucket.

Identify the ice maker in the top back of the freezer compartment. Check that the ice maker switch is in the ON position. The green light should appear under the switch when the ice maker is on. Next, make sure that the ice maker connector is properly plugged in.

Finally, check that the ice maker paddle is free. This paddle regulates ice production by sensing the ice level. If the ice maker was turned off, not plugged in, or the paddle was not free to move, please adjust in wait 24 hours for the first batches of ice. If all of these items were found to be okay, perform the Icemaker Diagnostic Test.

Turn the ice maker off, wait 15 seconds, then turn it back on. Press the paddle 3 times – this will begin the diagnostic test. For your safety, please do not touch the ice maker during this time. In 3 minutes, you should see the rake inside the ice maker turn 360 degrees. At the end of 3 minutes, the ice maker mold should fill with water.

If during the diagnostic test the ice maker rake did not move or water did not fill the mold, please call for an icemaker replacement.